Reports: Kurt Scherf, Parks Associates says: "Jungo's standards-based approach to home network and client management is a critical element in allowing service provider to take a much more proactive approach" Jungo's role in the digital home market had been recently covered in Parks Associates report: Digital Home Services: Carriers, Retailers, and the Customer. This report provides both consumer and industry insight on the drivers for digital home support solutions. The report provides U.S. forecasts for digital home support services, including remote and on-site troubleshooting and in-home PC installation and set-up through 2011.

Kurt Scherf says: "Jungo's standards-based approach to home network and client management is a critical element in allowing service provider to take a much more proactive approach to provisioning, installing, configuring, monitoring, and troubleshooting of the in-home network and its attached devices. As enhancing the customer experience for digital lifestyle offerings becomes an even more critical differentiator, this enhanced approach to customer support and cost reduction becomes a critical element in the carriers' offerings."

For more information on: Digital Home Services: Carriers, Retailers, and the Customer by Kurt Scherf - click here.

Awards: Jungo won 2006 Communication Solutions Product of the Year Award

Products: Jungo recently launched the Support Cost Reduction (SCR) package for minimizing support burden and users' frustration Jungo recently launched the Support Cost Reduction (SCR) package for minimizing support burden and users' frustration. Solution components include: intelligent software located in the residential gateway combined with remote management software located in the data center.

Jungo's new product, available today to broadband operators and CPE vendors, automatically identifies and corrects many service problems, or guides the user through a simple troubleshooting procedure, thus dramatically reducing the need for support center help. If a call to the support center is still necessary it shortens the average support call by providing efficient interaction with the support representative using sophisticated diagnostics and remote management tools. Operators using Jungo's solution can easily and costs effectively introduce new value added services such as IPTV and IP-PBX while keeping operational expense at minimum. They can continuously respond to market trends and customer demands, placing them in a strong position to increase revenues, build customer loyalty and reduce churn.

For more information:
Product page: click here.
Press Release: click here.